Order information

SHIPPING METHOD

All our packages are sent by PostNL.

We try to deliver all our packages within 48 hours, the maximum delivery time is 5 working days. If the delivery time is unexpectedly not met, you will be informed.

You can track your package via PostNL app.

POSTAGE COSTS

FREE SHIPPING on orders over €100

Items are shipped with the PostNL Parcel Service with shipping costs depending on weight. Up to 10kg is €6.95, up to 30kg is €13.25.

Shipping outside the Netherlands. Send us a message for more information.

Collection from the showroom is of course free of charge .

DELIVERY TIME

We do our best to deliver the order as quickly as possible. This is normally within 2 working days, sometimes it takes a day longer.
We aim to deliver orders within 1 working day. If an item is unexpectedly out of stock, you will be notified by email or telephone.

 

DELAYED DELIVERY

We strive to deliver orders within the stated delivery time. If a delivery is delayed, we will try to inform you as soon as possible.

 

ITEMS NOT AVAILABLE
Naturally, we will do our utmost to deliver all ordered items. If an item is not available, you will be informed by e-mail or telephone. We will refund the paid amount to your bank account within 7 working days or we will look for a suitable alternative together.

All items ordered from us will be returned in the original packaging when purchases are made via the webshop (Hockeycentre.nl).

Below are the applicable rules:

  • The shipping costs you incur when returning are always at your expense. (Unless it is an error on our part).
  • The Hockey center is not liable for damage caused during the shipping process.
  • Returns must always be reported within 14 working days of receipt of the goods via info@hockeycentre.nl or returned via the returns form that was enclosed.
  • Returns must always be made in the original packaging of the product and/or in proper, sturdy other packaging.
  • Always clearly state your sender's address on the package and the return number (which you receive from us). If no sender and/or return number is stated on the package, we unfortunately cannot accept the return package.
  • The amount of the returned items will be refunded to you.
  • If you would like to receive a different product, you must place a new order. Returns will always be credited.

Return address:

The Hockey centre
Louis Armstrongweg 110
1311 RL, Almere

The Hockey Center and the supplier of the product do our utmost to deliver the best quality! However, it can happen that there is a manufacturing error in the stick or other material.

The Hockey Center, in collaboration with the supplier of the product, provides a 6-month* warranty on the items it supplies. The invoice date serves as the effective date.

If a defect in the product has not arisen due to one of the reasons below:

- Wrong use

- No or poor maintenance

- Wear

If we have any doubts about warranty issues, we will always contact the supplier of the product.

*Guarantee does not apply to discounted items under the 30% discount & wooden children's sticks.

Do you believe or doubt that your item meets the warranty conditions? Then you can contact us via our WhatsApp service or email. Including photos of your product.

Video

Deze spullen heb jij nog nodig!

Als het goed is heb jij je bitje en scheenbeschermers al! Het is nu tijd om je hockeyschoenen, Almeerse HC tenue en, niet onbelangrijk, je hockeystick aan te gaan schaffen!

Bekijk hieronder ons ruime assortiment

Meer zien

Liever geholpen worden in de winkel?

Kom langs en laat je adviseren! Onze hockeyexperts staan dinsdag tot en met zaterdag klaar om jou te helpen met het uitzoeken van jouw spullen. Advies op maat, persoonlijke aanpak en kennis over alles wat met hockey te maken heeft!