All items ordered from us will be returned in the original packaging when purchases are made via the webshop (Hockeycentre.nl).
Below are the applicable rules:
- The shipping costs you incur when returning are always at your expense. (Unless it is an error on our part).
- The Hockey center is not liable for damage caused during the shipping process.
- Returns must always be reported within 14 working days of receipt of the goods via info@hockeycentre.nl or returned via the returns form that was enclosed.
- Returns must always be made in the original packaging of the product and/or in proper, sturdy other packaging.
- Always clearly state your sender's address on the package and the return number (which you receive from us). If no sender and/or return number is stated on the package, we unfortunately cannot accept the return package.
- The amount of the returned items will be refunded to you.
- If you would like to receive a different product, you must place a new order. Returns will always be credited.
Return address:
The Hockey centre
Louis Armstrongweg 110
1311 RL, Almere
GUARANTEE
The Hockey Center and the supplier of the product do our utmost to deliver the best quality! However, it can happen that there is a manufacturing error in the stick or other material.
The Hockey Center, in collaboration with the supplier of the product, provides a 6-month* warranty on the items it supplies. The invoice date serves as the effective date.
If a defect in the product has not arisen due to one of the reasons below:
- Wrong use
- No or poor maintenance
- Wear
If we have any doubts about warranty issues, we will always contact the supplier of the product.
*Guarantee does not apply to discounted items under the 30% discount & wooden children's sticks.
Do you believe or doubt that your item meets the warranty conditions? Then you can contact us via our WhatsApp service or email. Including photos of your product.